Save time by checking these FAQs
or contact us for an email response in 1 business day – weekdays
Start here if you want quick answers. These FAQs cover the most common questions from our customers.
If you do not see your answer, use the Contact page and our team will reply within 1 business day.
FAQs – Payment Problems & placing orders
Q. “How can I order Matula Tea if PayPal is not available in my country?”
A. We are working on more payment options. Contact us and we will guide you.
Q. “How can I change my shipping address?”
A. Update your details here CLICKING HERE
Q. “My PayPal payment is not going through. What should I check?”
A. Check these first;
- Your name matches your card exactly
- All required fields are completed
- Your billing details are correct
If the issue continues, contact PayPal support directly.
If needed, you can contact PayPal support;
USA & Canada => 1-402-935-2050
United Kingdom => 08707 307 191
Q. “Can I use PayPal without a credit or debit card?”
A. Yes. You can try PayPal eCheque. More payment options are coming soon.
Q. “How do I place my order?”
A. Go to the Buy Matula Now page. Click the button for your currency and follow the PayPal steps. You will receive an order confirmation by email.
Q. “When will my order ship?”
A. Orders usually ship within 1 business day. The maximum is 2 business days unless we need more details from you.
Q. “Can I order by phone?”
A. Orders are placed online through PayPal. More options are in progress.
Q. “Where can I buy Matula Tea?”
A. You can order online directly from us. This ensures you receive the official product, full support, and our money-back guarantee.
FAQs – Using PayPal
Q. “My country is not listed on PayPal checkout. What should I do?”
A. Contact us and we will help you find the best option.
Q. “My PayPal payment failed. What next?”
A. Double check your name and billing details. Then try again. If needed, contact PayPal or reach out to us.
Q. “Can I pay without a card?”
A. Yes. You can use PayPal eCheque or contact us for guidance.
Q. “How fast will my order ship after payment?”
A. Most orders ship within 1 business day. Allow up to 2 business days.
Q. “Can I order by phone?”
A. Orders are processed online at this time.
FAQs – Website Navigation
Q. “Which browser works best?”
A. The site works on all modern browsers and devices. If something looks off, contact us and we will fix it fast.
FAQs – Medical Advice
Q. “Can you give medical advice?”
A. No. We do not provide diagnosis or medical advice. Speak with your healthcare provider for personal guidance.
Q. “Which type of practitioner should I consult?”
A. You may choose a practitioner based on your preference. Some people explore practitioners focused on nutrition, lifestyle, or complementary approaches.
This information is for educational purposes only and is not intended as medical advice. Please consult your healthcare provider for diagnosis and treatment decisions.
FAQs – Shipping
Q. “How long does delivery take?”
A. Most orders arrive within 5 to 7 business days worldwide.
Q. “How is my order shipped?”
A. Orders ship by courier for speed and tracking.
Q. “How do I track my order?”
A. You receive a tracking number by email once your order ships.
Q. “What if my address is incorrect?”
A. Contact the courier as soon as possible to update delivery details.
Q. “Which countries do you ship to?”
A. We ship worldwide, except countries with import restrictions on tea products.
NEED TO CHANGE YOUR SHIPPING ADDRESS?
CLICK HERE now to update it quickly. Incorrect details may delay delivery.
FAQs – Contacting Us
Q. “How can I contact you?”
A. Visit our Contact Us page for all options.
Q. “Do you have customer support?”
A. Yes. Our team replies by email and aims to respond within 1 business day.
Q. “I did not receive my order confirmation email.”
A. Check your spam or junk folder. Then whitelist our domain.
- Go to your email settings
- Open junk or spam controls
- Add @matula-naturals.com to safe senders
CLICK HERE for full setup steps
FAQs – Matula Tea
Q. “What is Matula Tea made from?”
A. It contains wild harvested herbs. See the full ingredient list here.
Q. “How long is the program?”
A. The program runs for 30 days. You drink 2 cups daily, morning and evening.
Q. “Can I take it during pregnancy?”
A. Speak with your healthcare provider before use.
Q. “Can children use it?”
A. Children under 12 should only use it after medical guidance.
Q. “Can I take it with medications?”
A. Check with your healthcare provider, especially if you take blood thinning medication.
Q. “Why do customers choose this program?”
A. Many choose it because;
- It is 100% natural
- It follows a simple 30 day routine
- Free support is included
- It is backed by a money-back guarantee
Q. “Are there side effects?”
A. Most people tolerate it well. A small number report mild bloating or nausea. Reducing intake for a few days often helps. See more here.
Q. “Why is it priced this way?”
A. It is a premium herbal program with sourcing, testing, and packaging standards. Many customers prefer a single structured program with support included.
Q. “What tests can I consider for H. pylori?”
A. Common options include stool antigen tests or GI mapping tests. Work with your healthcare provider to choose the right option.
Q. “Is quality tested?”
A. Yes. Herbs are processed under controlled conditions and packed to maintain freshness. Shelf life is up to 2 years.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
FAQs – how to prepare and take Matula Tea
- Drink 2 cups daily, morning and evening
- Take on an empty stomach when possible
- Use 1 sachet with 150ml boiling water
- Let it steep for 15 to 20 minutes
- Add a small amount of honey if needed
- Avoid sugar and milk
- Do not microwave the tea
- Follow this routine daily for 30 days
FAQs – Dosage and Tips
Recommended use for adults and children over 12
Drink 2 cups daily, one in the morning and one at night.
For children under 12
Speak with your healthcare provider before use.
FAQs – Returns, Refunds & cancellation policies
Orders delayed in transit
If your order is delayed, we can review replacement or refund options after 6 weeks.
Returns
Return unopened items in original condition. A handling fee may apply. Shipping costs are not refunded.
Important
Accept delivery before returning items. Refused deliveries are not eligible for refunds.
Cancellations
You can request cancellation within 2 hours here. A handling fee applies.
Money-Back Guarantee
Click here to submit your request and review full terms.
faqs – Claiming a Refund
Claiming a Refund
Start your request here. Review the guarantee terms first to avoid delays.
This content is provided for educational and informational purposes only. It is not intended as medical advice or a substitute for consultation with a qualified healthcare provider. Always seek the advice of your doctor or other qualified health professional with any questions you may have regarding a medical condition.