Frequently Asked Questions

Q. “How can I order Matula Tea if I live in a country that is not included in the list of countries where PayPal is available?”
A. We are currently working on this and will have an answer for you shortly.

Q. “I have a problem with my order going through the PayPal system.”
A.One of the most common problems is when you don’t enter your name exactly as it appears on your Credit or Debit Card. Please make sure to use the same case, Capitals, or lowercase exactly as on your card. Another common problem is when you have not entered all the details required by PayPal. Please check that you enter all your details.

If you are still unable to complete your transaction with PayPal then please call one of these numbers;
USA & Canada => 1-402-935-2050
United Kingdom => 08707 307 191
PayPal’s friendly operators will be there to assist you. They are open between the following hours:
4:00 AM to 10:00 PM Monday through Friday
6:00 AM to 8:00 PM on Saturday and Sunday

Q. “If I don’t have a Debit or Credit Card can I still use PayPal?”
A. PayPal accepts Debit or Credit Cards. If you do not have one of these cards, then try PayPal’s eCheque payment facility. We are currently working on another range of alternative payment options as well.

Q. “How do I place my Matula Tea order?”
A. You will find this facility at the bottom of the “Buy Matula Now” page. Look for the “Buy Now” buttons for the respective currencies and by pressing on the one relevant to your choice you will automatically connect with the PayPal online ordering process. Please follow the instructions and complete all the information that PayPal requires. When you have completed this then click the “Process Order Now” button and your order will be processed. PayPal will send you an Order Confirmation and then we will also acknowledge that your Order has been received.

Q. “After I have placed my order how long does it take before mu order is shipped?”
A. It will take a maximum of 2 business days, but normally we ship 1 business day after we have received your order. The only exceptions will be when we have a Bank or Public holiday in the country we ship from, or when we are waiting for additional information from our customers.

Q. “Can I place my order for Matula Tea over the phone?”
A. At the moment we can only accept orders through PayPal. We are currently working on a range of other payment options that you will be able to use in the future.

Q. “Can I buy Matula Tea anywhere else and do any doctors supply it?”
A. At present, Matula can only be purchased online. We offer the best deal and the best service, having a history going back to 2006.

Q. “How can I order Matula Tea if I live in a country that is not included in the list of countries on the PayPal online Order form?”
A. Contact us for more details

Q. “I have a problem with my order going through the PayPal system.”
A. One of the most common problems is when you don’t enter your name exactly as it appears on your Credit or Debit Card. Please make sure to use the same case, Capitals, or lowercase exactly as on your card. Another common problem is when you have not entered all the details required by PayPal. Please check that you enter all your details. If you still experience problems please contact PayPal for further assistance, or you can opt to make a direct payment (see Q1 above).

Q. “If I don’t have a Debit or Credit Card can I still use PayPal?”
A. PayPal accepts Debit or Credit Cards. If you do not have one of these cards, then try PayPal’s eCheque payment facility, or alternatively, you can opt to make a direct payment (see Q1 above).

Q. “After I have made a payment, how long does it take to ship my order?”
A. It will take a maximum of 2 business days, but normally we ship 1 business day after we have received your order. The only exceptions will be when we have a Bank or Public holiday in the country we ship from, or when we are waiting for additional information from our customers.

Q. “Can I place my order for Matula over the phone?”
A. No. At the moment we can only accept orders through PayPal, or directly into our bank account.

Q. “What is the best web browser to use?”
A. Our website is fully responsive and is super easy to view and navigate on all devices, web browsers, and computer types. Please feel free to contact us if you experience any problems.

Q. “Can you provide me with any Medical Advice?”
A. The short answer is “No” we cannot. We also cannot do any diagnosis online as this would be irresponsible and unethical. We are ethically bound to always refer you to a health practitioner for any ailment or disease. However, if you are unsure about your health practitioner’s opinion then you are fully entitled to seek a second opinion.

Q. “What type of doctors do you suggest that I consult with?”
A. We suggest that you visit health practitioners who practice complementary and alternative medicines, for example, a naturopath, homeopath, chiropractor, acupuncturist, or similar. This is because they are far more open-minded about the safety and effectiveness of natural medicines and your future health. You are more likely to get far better long-term results from these doctors because they focus on the cause rather than treating the symptoms.

Q. “How long will it take me to receive my order once it has been shipped?”
A. You can expect delivery in 5 – 7 business days worldwide. Due to the high value of Matula Tea, all orders are shipped by courier only.

Q. “What shipping method do you use?”
A. At present we offer only offer delivery by courier.

Q. “How can I check the delivery status of my order?”
A. Your order leaves South Africa via a courier service, at which time you will be provided with a tracking number by email.

Q. “How can I check the delivery status of my order, once it has been shipped via the Fast Track service?”
A. Once your order has been shipped we will provide you with a tracking number, and a link to use should you want to check on tracking progress.

Q. “What would happen if I made a mistake with my address and my parcel was returned to you?”
A. Courier services around the world are bound by regulations to only deliver items that have a full and correct address. If your address is incomplete then our courier should notify us so that we can contact you to ensure we get a deliverable address.

Q. “Which countries can Matula Tea be shipped to?”
A. We ship to all countries – except INDIA, RUSSIA, MEXICO, BOSNIA and HERZEGOVINA, SPAIN, MALAYSIA, GUATEMALA, PORTUGAL, PANAMA, SRI LANKA, EL SALVADOR, ALBANIA, INDONESIA, THAILAND, and BRUNEI – in these countries the import of any type of tea is NOT allowed, and unfortunately, this includes the importation of Matula Tea.

NEED TO CHANGE THE SHIPPING ADDRESS ON YOUR ORDER?
CLICK HERE to see how to do this now. We cannot be held liable for wrong shipping addresses.

Q. “How can I contact you?”
A. You can click on the ‘Contact Us’ navigation button at the top of this page.

Q. “Have you got a Customer Services Center?”
A. Yes, we do indeed. Our trained and friendly team is always happy to deal with your inquiries, promptly, politely, and with your best interest at heart. All inquiries are answered by email.

Q. “After placing my order I didn’t receive confirmation from you by e-mail. Why did this happen?”
A. The cause of this is that some ISP’s like Hotmail and AOL block some incoming emails as spam or junk mail. To prevent this problem and make sure that you receive all emails from us…..

This is all you have to do in Outlook or Outlook Express;

1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Click the Safe Senders or Safe Recipients tab.
4. Click Add.
5. In the Enter an e-mail address or Internet domain name to be added to the list box, enter @matula-naturals.com, or “matula-naturals.com” or *.matula-naturals.com and then click OK.

CLICK HERE for more info on whitelisting us with all other email providers

Q. “What are the ingredients of Matula Tea?”
A. All the ingredients are natural wild herbs. Click here to see a detailed chart of the plant species at the bottom of the page that opens.

Q. “How long do I have to take the Matula Tea treatment for?”
A. The Matula treatment covers 30 days. The dosage is two cups of Matula Tea a day, one cup when you wake up in the morning and the other cup before you go to sleep at night. Even though you might be feeling better after two weeks or 14 days we recommend that you complete the full 30-day treatment to gain maximum benefit from it.

Q. “Can I take Matula Tea if I am pregnant?”
A. As a precautionary measure we advise all pregnant or lactating women to consult with their Doctor before taking Matula. If your Doctor agrees then you most certainly can take Matula.

Q. “Can my child take Matula Tea?”
A. As a precautionary measure we are obliged to advise that all children under the age of 12 years of age should only take Matula after consultation with their Doctor. If your doctor is willing to prescribe antibiotics to your child, then he/she should have no problem with letting your child take Matula, as it is completely natural and has no side effects.

Q. “Can I take MatulaTea if I am taking any blood-thinning medication?”
A. We advise that you consult with your Doctor before taking Matula Tea if you are on blood-thinning medication.

Q. “Can I take Matula Tea if I am using other medications or supplements?”
A. Yes, you can take Matula quite safely with other treatments. Please note that if you are on blood-thinning medication that we advise you to consult with your Doctor before taking Matula Tea. Because Matula Tea has been clinically tested and proven to be less toxic than an ordinary cup of herbal tea, there should be no allergic reactions or contraindications with other medicines. Matula is guaranteed to work regardless of other medications or supplements you choose to take.

Q. “Can I safely take Matula after completing the first 30 days of treatment?”
A. The answer is yes you can. Matula has been proven to be non-toxic and there is no limit as to how long you can continue taking it. The question is whether you really need it to continue taking it, as all of our customers have only ever needed a single treatment to successfully treat H. pylori.

Q. “Is Matula also effective in treating Acid Reflux, Dyspepsia, and Candida Albicans?”
A. The answer is yes it does. Please note that Matula is not recommended for treating Thrush or Vaginal Candida. Matula also treats ailments associated with the Duodenum, Stomach, and Esophagus, commonly referred to as the Upper Gastrointestinal Tract. It has also been used to successfully treat some lower GI Tract illnesses like Non-Ulcerative Dyspepsia, Ulcerative Colitis, Dysbiosis, Peptic/ Gastric/ Duodenal Ulcers, Diverticulitis, and Leaky Gut syndrome.

Q. “Why should I trust Matula Tea to help me when other treatments have failed?”
A. This is a simple question to answer. Matula has been clinically tested and proven to be over 98% effective against H. pylori*. For further information please refer to the following links to the relevant pages on this website.

• Clinical Test Report – Proof of the power of Matula
• Professor Patrick JD Bouic Ph.D – his personal endorsement
• Customer Testimonials – from some of our happy and healthy visitors

Q. “Does Matula Tea have any negative side effects?”
A. Laboratory “in-vitro” tests have shown that Matula Tea is totally non-toxic to humans (and pets). These tests clearly show that it is even less toxic than most commercial herbal teas. In rare cases (0.03% of customers) have reported bloating and nauseousness during their treatment. We believe the cause is the release of toxins and dead H. Pylori bacteria from the digestive tract, and we recommend halving the dose or stopping the treatment for 2- 3 days before resuming the normal dosage. This solves the problem in 99.5% of those rare cases.

Q.”Matula Tea seems to be very expensive – why is that?”
A. It would appear that Matula is expensive but in reality, it works out cheaper than trying any other form of treatment. Matula is a premium herbal formula that will actually save you money. The upside of Matula is that you will only need one 30-day treatment to get rid of H. pylori. So it is a one-off expense. Matula Tea has been scientifically tested and proven to be over 98% effective against H. pylori* and does not merely treat symptoms. Matula Tea also carries a 100% Money-back Guarantee, unlike any other medication you may find.

Q. “I suffer from Acid Reflux. If I take Matula Tea do I also need to take an antacid to reduce acid?”
A. From our experience it is not necessary. Most of our customers have not taken any antacids during the treatment period with Matula Tea and have always had outstanding results. However, if in doubt please consult with your doctor.

Q. “What is the most effective test to determine whether I have H. pylori?”
A. We have found that the H. pylori Stool Antigen test, and the GI-MAP Stool test, are the most accurate and reliable of all tests. After completing your treatment it is essential to wait between 3 to 4 weeks before taking an H. pylori Stool Antigen test to accurately determine your H. pylori status. There is no need to wait before taking a GI-MAP test.

Q. “Why is Matula in Tea form and not in tablet form like other Medications?”
A . The primary reason why Matula is in a tea form is that liquids are known to achieve 80% of the absorption of the active ingredients compared with tablets which can only achieve between 20 to 30% absorption. The second most important point is that the liquid form of Matula Tea covers a far greater surface area of the stomach lining and completely saturates the H. pylori allowing enough time to kill it off. Interestingly enough, the Chinese have used tea as an effective medium for treatment for centuries with great success.

Q. “Do you have any Quality Standards that you adhere to?”
A. Yes we certainly do. All the herbs in the Matula formulation are sun-dried and stored in food-quality hygienic conditions. After the milling process, the blended herbs are subjected to a lengthy steaming process. This ensures that all forms of fungi and other bacteria are removed. Immediately after this process the herbs are packed by an accredited manufacturing facility that has FDA Registration, USDA NOP Production Standards Certification, SGS Organic Production Standards Certification, and is also HACCP Registered. The herbs are first packed in a tea bag and then into a foil sachet. This ensures freshness and eliminates the absorption of any moisture. Matula also has a shelf life of 2 years.

• Matula Tea is to be taken twice per day – 1 cup in the morning & 1 cup at night.
• To make the tea, please place one sachet in a cup and pour 150ml/5 fluid ounces of rapidly boiling (preferably filtered) water over the sachet.
• 1/2 teaspoon of honey can be added for sweetness.
• Do not add sugar or milk.
• Let the tea draw and cool down for at least five minutes.
• In the morning – slowly sip the tea first thing in the morning and at least ½ an hour before breakfast
• At night – slowly sip the tea ½ hour before dinner, or at least 1 hour after dinner, and swirl the tea in your mouth before swallowing.
• Repeat this procedure every day for 30 days- till all the tea has been taken and the treatment course completed.
• Matula Tea is individually packed in sachets (2 gram/0.7 ounces) – each sachet is sealed in an airtight multi-layer foil envelope.
• 1 box of Matula Tea comprises 60 tea sachets – sufficient for a 30-day treatment for 1 person.

IMPORTANT! As a rule of thumb, try drinking Matula Tea on an empty stomach.

Recommended Dosage for Adults and children over 12 years
Q. “What is the recommended dosage of Matula Tea for Adults?”
A. The recommended dosage of Matula Tea is two cups per day. The first cup must be taken in the morning after you wake up, and the second cup should be taken just before you go to bed at night. To make one dose, add one sachet to 150ml (5 fluid ounces) of boiling water, and allow this to draw/stand for at least 5 minutes or until the tea has cooled down and is a safe temperature to consume.

Recommended Dosages by age;

0 to 2 years
Use 300ml (about a full coffee mug) full of boiling water. Add one sachet and allow this to draw/stand for 10 to 15 minutes or until the tea has cooled down and is a safe temperature to serve. Divide into four equal portions (of 75ml each) and allow the child to drink one portion (75ml) first thing in the morning about half an hour before a meal/breastfeeding. The balance of the three remaining portions must be retained in a glass and sealed with cling film and then left in the refrigerator. The next dose/portion must then be given to the child just before they go to sleep at night. There will now be two remaining doses/portions for the following morning and evening. Repeat this process for 30 days.

2 to 6 years
Use 300ml (about a full coffee mug) full of boiling water. Add one teabag and allow this to draw/stand for 10 to 15 minutes or until the tea has cooled down and is a safe temperature to serve. Divide into three equal portions (of 100ml each) and allow the child to drink the one portion (100ml) first thing in the morning about half an hour before a meal/breastfeeding. The balance of the two remaining portions must be retained in a glass and sealed with cling film and then left in the refrigerator. The next dose/portion must then be given to the child just before they go to sleep at night. There will now be one remaining dose/portion for the following morning. Repeat this process for the full 30 days.

7 to 12 years
Use 300ml (about a full coffee mug) full of boiling water. Add one sachet and allow this to draw/stand for 10 to 15 minutes or until the tea has cooled down and is a safe temperature to serve. Divide into two equal portions (of 150ml each) and allow the child to drink the one portion (150ml) first thing in the morning about half an hour before breakfast. The second dose/portion must be retained in a glass and sealed to cling film and then left in the refrigerator. This dose/portion must then be given to the child just before they go to sleep at night. Repeat the process for the full 30 days.

Over 12 years
Full Adult dose as per the packaging instructions.

Orders Lost in Transit Policy
Very occasionally orders are delayed for reasons which are totally beyond our control, for example – worker strikes, pandemics, and customs delays. Due to this, we can only offer a refund or a free replacement after a period of 6 weeks from the time we received your order has expired.

Returned Order Policy
All Policies take effect from the moment that your order is received by us.

If you decide to return your order, you will first need to accept delivery and then return the goods to our office in New Zealand at your expense. Your order will not be returned to us if you refuse delivery. If you refuse delivery, our Refused Order Policy will apply.

Once we receive the unopened returned item in its original condition, we will pass a refund which will be subject to a minimum handling fee of 20% of the purchase price. Under no circumstances will any shipping fees, handling fees, customs duties, or import taxes be refunded.

Please note that we cannot pass any refund if the parcel has been opened, or if we do not receive the parcel back from you.

IMPORTANT! It is in your own interest NOT to refuse or prevent delivery – if you refuse delivery then the following policy applies;

Refused Order Policy
If you decide to refuse your order on delivery or refuse delivery of your order by way of non-payment of import duties or taxes, or if you order the courier to destroy your order, there will be no refund, unless you return the order to us unopened, and in good condition, and at your own expense. If you accept delivery of your order and return it to us, then our Returned Order Policy applies. Refunds can only be processed when we are in possession of the merchandise.

Payment of Refunds Policy
All refunds are paid via PayPal only (being the source of the original payment for the goods). Please note that due to money laundering legislation, refunds can only be made via the source of the payment (www.PayPal.com). By reading this you agree to the terms and conditions of this policy.

Order Cancellation Policy
Cancellations within 2 hours of order can be made by clicking here. Every effort will be made to cancel your order before it has been shipped. A handling fee of 10% of the purchase price will apply.

Note that we ship all orders within 2 business days of receipt. Refunds can only be processed when we are in possession of the merchandise.

If you cancel your order after it has been shipped and we are unable to recover your order from our couriers before your order leaves South Africa, and you refuse to return the order to us at your own expense, the refund will be subject to a minimum handling fee of 80% of the purchase price. If you accept your order and return it to us, then the Returned Orders Policy applies. Shipping and handling fees will not be refunded.

If you cancel your order after it has been shipped and we are able to recover your order from our couriers before your order leaves South Africa, the refund will be subject to a minimum handling fee of 25% of the purchase price. Shipping and handling fees will not be refunded.

Refunds can only be processed when we are in possession of the merchandise.

By reading this you agree to the terms and conditions of this policy.

Incorrect Address Policy
If you provided an incorrect address with your order, and your order has been shipped with that incorrect address then you will need to contact the courier to redirect and pay for your parcel to be sent to the correct address. When you have provided us with an incomplete (but not incorrect) address, we will contact you to reconfirm or correct your address details before handing your order to our couriers. Orders lost after being shipped to an incorrect address provided by you with your order will not be refunded.

Money-Back Guarantee
If you wish to claim a refund in terms of our Money Back Guarantee then please click here. The above refund policies do not apply to the terms and conditions of our Money-Back Guarantee. By reading this you agree to the terms and conditions of this policy.

Claiming a Refund
If you wish to claim a refund in terms of our Money-Back Guarantee then please click here. To save time with your claim, please be sure to read the terms and conditions of our Money-Back Guarantee first by clicking here.