Frequently Asked Questions (FAQ's) are those questions which are most frequently asked by our customers. You can save lots of time by viewing our FAQ's if you need an answer urgently. If you don't find a suitable answer in our FAQ's then please feel free to contact us directly.
All questions are answered by email within 2 business days. Just click here and choose the category which best suits your question.
If you need to change your address on your order you must do so within 2 hours of placing your order. We cannot be held liable for wrong shipping addresses. If you need to change your address please click on this button...
Q."How can I contact you?"
A. You can click on the "Contact Us" navigation button on the top of this page or you can click here to access this page now.
Q."Have you got a Customer Services Center?"
A. Yes we do indeed. Our trained and friendly Team are always happy to deal with your enquiries promptly, and always with your best interest at heart.
Q."What are your business hours?"
A. Our business hours are based on GMT (+00.00) in the United Kingdom. Monday through Saturday from 9 am to 6 pm each day
Q4 "After placing my order I didn't receive confirmation from you by e-mail. Why did this happen?"
A. The cause of this is that some ISP's like AOL block some incoming emails as spam or junk mail. To prevent this problem and to make sure that you receive all emails from us.
This is all you have to do in Outlook or Outlook Express;
1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Click the Safe Senders or Safe Recipients tab.
4. Click Add.
5. In the Enter an e-mail address or Internet domain name to be added to the list box, enter @matula-naturals.com, or "matula-naturals.com" or *.matula-naturals.com and then click OK.
Click here for more information on whitelisting