We offer a reliable and secure delivery to you by courier delivery. As soon as your order has been shipped, you will receive an email with a Tracking Number directly from the courier. We have chosen this method of shipment to minimize any risk or delay to you.
COVID-19 update -- We are still able to ship orders worlwide through DHL and FedEx. Due to flight cancellations and delays it may take two to three days longer than the normally expected 5-7 business days. All packages are thoroughly cleaned and sanitized prior to distribution. Orders will be processed as normal. Customers will be notified if any changes become necessary.
Import Duties and VAT - Please read before placing your order:
1. Matula Tea shipped to USA and Canada is currently exempt from VAT/GST (General Sales Tax) and import duties. In addition, FDA Prior Notice is obtained by us prior to shipping.
2. UK and EU countries are also currently exempt from import duties due to a preferential trade agreement with South Africa.
3. Customers in all other countries may be liable for VAT/GST (General Sales Tax), and possibly import duties, in their own countries.
4. The import of any kind of tea into INDIA, RUSSIA, MEXICO, BOSNIA and HERZEGOVINA, SPAIN, MALAYSIA, GUATEMALA, PORTUGAL, PANAMA, SRI LANKA, EL SALVADOR, ALBANIA, INDONESIA, THAILAND and BRUNEI is NOT allowed, and unfortunately this includes the importation of Matula Tea.
5. Door to door delivery by Courier (DHL, Fedex, or Aramex) takes 5-7 business days - shipping charges are prepaid by us.
6. Duties and VAT apply in ISRAEL when value price exceeds $76.00USD
You can easily change your shipping address when you are returned to our site after making payment to PayPal.
IMPORTANT NOTICE: We only ship to physical street addresses - NOT postal (P.O.Box) addresses!
----- NO REFUNDS for goods shipped to a WRONG ADDRESS -----
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