We offer a reliable and secure delivery to you by courier delivery. As soon as your order has been shipped, you will receive an email with a Tracking Number directly from the courier. We have chosen this method of shipment to minimize any risk or delay to you.
COVID-19 update -- We are still able to ship orders worlwide via DHL and FedEx courier services. Due to flight cancellations and delays it may take 2 - 3 days longer than the normally expected 5 - 7 business day delivery time. For your safety, all packages are thoroughly cleaned and sanitized prior to distribution.
Import Duties and VAT - Please read before placing your order:
1. Matula Tea shipped to USA is currently exempt from VAT/GST (General Sales Tax) and import duties. In addition, FDA Prior Notice is obtained by us prior to shipping.
2. UK and EU countries are also currently exempt from import duties due to a preferential trade agreement with South Africa.
3. Customers in all other countries may be liable for VAT/GST (General Sales Tax), and possibly import duties, in their own countries.
4. There are currently import restrictions on all types of tea (including Matula Tea), in some countries. Due to this, or other reasons, we are unfortunately unable to ship to any of these countries; PORTUGAL, BRUNEI, THAILAND, PANAMA, EL SALVADOR, SOUTH AFRICA, SPAIN, INDONESIA, MEXICO, SRI LANKA, GUATAMALA, MALAYSIA, SERBIA, ALBANIA, & INDIA.
5. Door to door delivery by Courier (DHL, Fedex, or Aramex) takes 5-7 business days - shipping charges are prepaid by us.
6. Duties and VAT apply in ISRAEL when value price exceeds $76.00USD
You can easily change your shipping address when you are returned to our site after making payment to PayPal.
IMPORTANT NOTICE: Our courier can only ship to physical street addresses - NOT postal (P.O.Box) addresses!
----- NO REFUNDS for goods shipped to a WRONG ADDRESS -----